Shipping policy

Made for you

Every ROHMANE piece is made by hand in our atelier once your order is placed. Each one takes time, care and craftsmanship, so please allow the following before your piece is ready to leave us:

Ready-to-wear: 2 to 3 weeks
Studio: 6 to 7 weeks
Couture: 7 to 8 weeks

Delivery time is in addition to the making time and depends on your destination and chosen shipping method. If your order includes pieces from more than one collection, they will travel to you together once the final piece is complete.

During our busiest seasons, or for our most sought-after pieces, making times may be a little longer. Where this applies, it will be noted on the product page.

Made to measure

For pieces made to your measurements, select “Made to Measure” as your size. Our team will email you after your order to take your measurements and confirm the finer details. Work on your piece begins once we have them, so please keep an eye on your inbox, including your spam folder.

Dispatch and tracking

When your piece is complete, it will be carefully packaged and entrusted to our courier. You will receive a confirmation email with your tracking details, which usually become active within 1 to 2 business days of dispatch. Delivery timeframes for each shipping option are shown at checkout.

For a special occasion

If you need your piece by a particular date, please write to us at customercare@rohmane.com before placing your order, and we will let you know whether we can make it possible. We can only commit to a delivery date that we have confirmed with you in writing. A date noted at checkout cannot be treated as confirmed.

Confirmed dates do not include time a parcel may be held by customs, or while awaiting a signature or the payment of duties.

Where we deliver

We deliver throughout the United Kingdom and internationally, including the EU, USA, Canada, Australia and Asia. All available destinations are listed in the country menu at checkout. International orders travel with DHL Express or FedEx, and delivery costs are shown at checkout.

Delivery is complimentary on all orders of £500 or more. For orders under £500, standard delivery costs are shown at checkout.

Delivery instructions

For any delivery instructions, such as a door code or preferred safe place, please contact the courier directly through your tracking link. We are unable to add instructions once your order has been dispatched.

Your details

We ask that you check your address, email and phone number carefully at checkout. Missing or incorrect details may delay your delivery. An incorrect email address also means you will not receive your order confirmation or shipping updates. If a parcel is returned to us because of an incorrect or incomplete address, the original shipping cost cannot be refunded, and re-delivery will be charged.

Orders to Brazil

Brazilian customs require a CPF or CNPJ number for every order. Please include yours in the order notes at checkout to ensure your piece is not delayed.

Customs, duties and taxes

Any import duties, taxes or customs fees charged on your order are your responsibility and are payable on arrival. These charges are not included in our prices or shipping costs, and we are unable to pay them on your behalf. As they vary by destination, we recommend checking with your local customs office before ordering.

Some pieces may be dispatched from outside the United Kingdom, so orders to the UK may also be charged import duties and taxes on arrival. These are the customer’s responsibility.

The courier may contact you by email about payment, so we kindly ask that you check your inbox regularly once your order has been dispatched. If these charges are not paid, or a parcel is refused, it will be returned to us. Return shipping costs and any charges we incur will then be deducted from any refund due.

Lost or damaged parcels

Every order is fully tracked. If your parcel has not arrived when expected, or arrives damaged, please write to us at customercare@rohmane.com within 48 hours of the expected or actual delivery date. If anything is damaged, please keep the packaging and include photographs. We will work with the courier to resolve the matter with care and as quickly as possible.